Help & Support

Once you've created your account, tap the Couple tab (the heart icon). You'll see your unique invite code — share it with your partner. They can enter it in the same tab once they've created their own account.

Once both of you are connected, your shared space is ready: daily questions, the activity calendar, and the planner all become available.

Love languages describe how people naturally give and prefer to receive love — through Words of Affirmation, Acts of Service, Receiving Gifts, Quality Time, or Physical Touch.

LIA uses your partner's love language to shape your daily prompts — so every suggestion is tailored to what actually means something to them, not a generic gesture.

You can update your love languages at any time in your Profile.

Each day, LIA presents you with a set of prompts — small, meaningful actions to take for your partner. You'll see a fresh selection every day, tailored to their love language.

You can also add your own custom prompts from the Home screen. Custom prompts appear more frequently than the built-in ones.

Every day, both you and your partner receive the same question — but you answer it independently without seeing each other's response. Once both of you have answered, the reveal unlocks and you can see what each other said.

It's a small, daily moment of curiosity that keeps you learning about each other.

On the login screen, enter your email address and tap Forgot? next to the password field. We'll send a reset link to your email. Tap the link to be redirected back to the app where you can set a new password.

Go to Profile → Account Settings. From there you can change your password using a two-step verification flow. Email changes are not currently supported in-app — please contact us at hello@liaapp.com if you need to update your email address.

Go to Profile → Account Settings → Delete Account. You'll be asked to type DELETE to confirm. This permanently removes your account, profile, all messages, and all activity history. This action cannot be undone.

LIA's chat messages are end-to-end encrypted. The encryption keys are stored only on your device. If you lose your device and sign in on a new one, earlier messages will show a key-loss warning — this is expected and means the old messages are protected.

New messages sent after signing in on the new device will be encrypted and readable normally.

Go to Profile → Notifications. You can toggle individual notification types on or off, including daily reminders, chat notifications, partner activity alerts, and daily question nudges.

If you've denied notification permission entirely, LIA will prompt you to open your iPhone's Settings to re-enable it.

First, check that notifications are enabled in Profile → Notifications. Then check your iPhone Settings: Settings → LIA → Notifications to ensure they're allowed at the system level.

If everything looks correct and you're still not receiving them, please contact us at hello@liaapp.com.

We're sorry to hear that. Please email us at hello@liaapp.com with a description of what happened and, if possible, the steps to reproduce it. We'll look into it as quickly as we can.

We genuinely love hearing from our users — LIA is built with care and we want it to keep improving. Send us your idea at hello@liaapp.com.